Stephan Hovnanian

My name is Stephan Hovnanian. I am a solution-minded leader with 20+ years building and scaling consulting and professional services organizations that drive measurable customer value, retention, and expansion.

For 15 years, I ran my own marketing consultancy, and over the past 9 years at Sprout Social, I’ve built a global professional services organization from the ground up—scaling it into a 40+ person team aligned with recurring revenue growth.

I specialize in scaling high-performing teams, aligning services delivery with GTM strategy, and designing frameworks that drive customer retention and value realization. I believe in leading through clarity and collaboration, breaking down complexity so teams can focus on what truly matters: delivering exceptional outcomes for customers while advancing their own careers.

Key accomplishments:
- Built a professional services team from 1 to 40+ globally, supporting multiple product lines and regional needs while maintaining service excellence
- Led initiatives that improved operational efficiency and strengthened customer relationships, contributing to measurable increases in customer retention
- Designed and executed onboarding and training programs that accelerated consultant ramp while creating mentorship pathways for team growth
- Partnered cross-functionally with Customer Success, Sales, and Product to ensure services strategy directly supports customer and business outcomes

My leadership philosophy is simple: I want the people I work with to look back on their careers and know they helped build something meaningful.

If you’re interested in discussing professional services strategy, customer success alignment, or scaling high-impact teams, let’s connect.