Values are like premium ingredients. Incorporating them into your work means big things and I have my team to prove it.
Subscription services leader | Customer journey & value realization | Scaling global teams
My name is Stephan Hovnanian. I am a solution-minded leader with 20+ years building and scaling consulting and professional services organizations that drive measurable customer value, retention, and expansion.
For 15 years, I ran my own marketing consultancy, and over the past 9 years at Sprout Social, I’ve built a global professional services organization from the ground up—scaling it into a 40+ person team aligned with recurring revenue growth.
I specialize in scaling high-performing teams, aligning services delivery with GTM strategy, and designing frameworks that drive customer retention and value realization. I believe in leading through clarity and collaboration, breaking down complexity so teams can focus on what truly matters: delivering exceptional outcomes for customers while advancing their own careers.
Key accomplishments:
- Built a professional services team from 1 to 40+ globally, supporting multiple product lines and regional needs while maintaining service excellence
- Led initiatives that improved operational efficiency and strengthened customer relationships, contributing to measurable increases in customer retention
- Designed and executed onboarding and training programs that accelerated consultant ramp while creating mentorship pathways for team growth
- Partnered cross-functionally with Customer Success, Sales, and Product to ensure services strategy directly supports customer and business outcomes
My leadership philosophy is simple: I want the people I work with to look back on their careers and know they helped build something meaningful.
If you’re interested in discussing professional services strategy, customer success alignment, or scaling high-impact teams, let’s connect.
Values are like premium ingredients. Incorporating them into your work means big things and I have my team to prove it.
Little tweaks in how you communicate can create an exponentially better environment for productivity, collaboration, and culture.
Flashy data points make great headlines. But data without context is nothing more than a number.
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