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Stephan Hovnanian

Subscription services leader | Customer journey & value realization | Scaling global teams

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Let’s Connect

If you want to get in touch about working together or a podcast/webcast/speaking opportunity/written interview: A LinkedIn message is fastest.

Work with Me

Is your company scaling Customer Success or Professional Services, refining onboarding, or shifting to long-term, value-based relationships? These changes can feel big; they touch the customer journey, your operating model, and how teams work together.

I help SaaS and services businesses design and execute strategies that drive measurable outcomes; higher retention, faster time to value, and clearer paths to expansion. You get executive-level guidance paired with hands-on help, so the plan turns into progress.

How we can work together:

  • Fractional leadership; stand up or level up Professional Services or Customer Success while you hire or transform.

  • Consulting engagements; onboarding and everboarding design, value mapping and maturity models, reporting and staffing frameworks, playbooks and enablement.

  • Embedded advisor; support through change, acquisitions, or new product launches.

If bandwidth is tight, we can start simple; a scoping call, a two-week diagnostic, then a 60 to 90 day execution plan.

Ready to talk next steps? Shoot me a note on LinkedIn.

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Get to Know Me

I’m a huge proponent of putting the “social” in “social media.” Let’s get to know one another on LinkedIn or Instagram. I also welcome the opportunity to speak on your podcast, webcast, or at your next event.

Speaking Quick Links

Do you have an audience of business owners and marketers that could use insights to keep their companies ahead of the online marketing curve? I can help with that.

  • Interviews and Speaking
  • Podcasts
  • Presentations
  • Video Interviews
  • Digital Assets
  • Let’s Connect

Latest Articles and Appearances

Precursive Perspective – Selling and Delivering Subscription Professional Services

September 2, 2025 (Podcasts)

Reflecting on a core values challenge

November 27, 2020 (Blog)

Adopt these communication norms for better meetings, emails and chat messages

July 8, 2020 (Blog)

Data can lead, but only if you know where you’re going

April 14, 2020 (Blog)

Say it with me: engagement doesn’t pay bills

February 14, 2020 (Blog)

What a kick in the butt taught me about trust

August 5, 2019 (Blog)

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